Troubleshooting : CASHU Support

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Troubleshooting

I cannot fund my wallet. Why is that?

I got the error message "In order to process your request, please use this card from the same country you purchased it from" when I tried to fund my wallet. What does that mean?

I was using a CASHU card to fund my wallet, and I got an error message that it is already used. What shall I do?

I have not received the mobile verification code, why is that?

I created a new CASHU wallet, but did not receive the activation email. What should I do?

I cannot log in to my CASHU wallet. What shall I do?

I encountered an error message that I did not understand. What shall I do?

I am trying to log in to my wallet, but I am getting a message that my account is suspended. Why is that?

I got the error message “Invalid Input” after I tried to upload a copy of my identification document. What is the problem?

What should I do if I did not receive the funds that I added to my wallet through the Direct Funding service or through my credit card?