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Knowledge base
Consumers
Getting Started
11
What is a CASHU wallet?
I have a credit card. Why should I use CASHU?
Where can I use CASHU?
How can I create a CASHU wallet?
Can anyone create a CASHU wallet?
See all 11 articles
General
10
How can I close my CASHU wallet?
How can I change my password?
What is the expiry date for my CASHU wallet?
How do I change the language of Email Notifications sent by CASHU?
Where can I read Customer Support team’s replies to my queries?
See all 10 articles
Add Money
11
How can I fund my CASHU wallet?
What is the maximum amount that I can add to my wallet in a single transaction?
What is the maximum balance I can keep in my CASHU wallet at any time?
How can I redeem CASHU cards?
I over-scratched my CASHU card and the coupon number is not showing clearly. What should I do?
See all 11 articles
CASHU Prepaid Majd Card
26
What is CASHU Prepaid Majd Card?
How do I activate my Majd Card?
What are the fees that will be applicable while using my Majd Card?
How do I add funds to my Majd Card?
What are the funding limits on my Majd Card ?
See all 26 articles
Troubleshooting
10
I cannot fund my wallet. Why is that?
I got the error message "In order to process your request, please use this card from the same country you purchased it from" when I tried to fund my wallet. What does that mean?
I was using a CASHU card to fund my wallet, and I got an error message that it is already used. What shall I do?
I have not received the mobile verification code, why is that?
I created a new CASHU wallet, but did not receive the activation email. What should I do?
See all 10 articles
Send Money
1
Can I transfer money directly from one CASHU wallet to another?
At My Doorstep
11
What is At My Doorstep Service?
How can I request to fund my wallet through this service?
In which countries is this service available?
What is the minimum top-up amount that can be requested through this service?
What is the maximum top-up amount that can be requested through this service?
See all 11 articles
ID Verification
9
Why do I need to verify my account?
What is the difference between the Basic Account and the Premium Account?
How can I upload my identification documents on my CASHU wallet?
What are the required documents to verify my account?
How can I know if my identification documents have been approved/declined?
See all 9 articles
Merchants
Getting Started and Sandbox account
9
How do I create a CASHU Merchant Account?
As an individual, am I eligible to create a CASHU Merchant Account?
Where do I find the (Test Payment Account Credentials) on my Merchant Test Account (Sandbox)?
I forgot my password for my Test Account (Sandbox)! How do I get a new one?
For some reason I can’t complete the payment testing! I keep getting “Invalid Account”. What am I doing wrong?
See all 9 articles
Account
6
I keep getting Inactive Merchant! How can I activate my Merchant Account?
How can I update the bank details?
How can I reset my account’s Security Question?
How can I reset my account’s password?
How can I activate/deactivate the Country Limitation option in my Merchant Account?
See all 6 articles
Bank Withdrawals
6
How long does it take for the transfer to be collected in my bank account?
Why didn't I receive the full amount I have requested in the bank transfer?
How much is the minimum and the maximum amount which can be transferred from the CASHU Merchant Account?
How much does CASHU deduct when I request a bank withdrawal?
What should be done when there is a delay in receiving the transferred amounts?
See all 6 articles
Refunds
3
How can I refund a transaction?
From which side should the refund be done, CASHU’s side or Merchant’s side?
Can I make partial refunds?
Technical
1
In case of a technical issue or a technical question, what should I do?
Vendors
General
17
Can I withdraw funds from my Vendor account to my bank account?
How do I view my Account Statement?
Is it possible to transfer funds from a Merchant to a Vendor Account?
Do you accept individuals to register as Vendors?
Why should I have a Security Question?
See all 17 articles
Coupons
6
How can I generate refill coupons from my Vendor Account?
How do I view the details for the issued coupons from my Vendor Account?
What is the validity period of the coupons issued from my Vendor Account?
I generated a bulk order but I am not able to open the excel sheet that contains the order details.
I generated a coupon but the coupon details have not been printed for some reason.
See all 6 articles
Funding
3
When will the transferred amount be funded into my Vendor Account?
What are the available payment methods to fund my Vendor Account?
What is the minimum amount for ordering CASHU credits?
Technical
1
In case of a technical issue or a technical question, what should I do?
Login
2
How do I change my Vendor Account PIN Code?
I have forgotten my password. What should I do?